Frequently asked

Answers, before you ask.

The essentials on how ResetRx works, who it's for, and how to get started. Can't find what you need? Reach our team and we'll get back within one business day.

Common questions

Everything you need to know.

About ResetRx

ResetRx is longevity made simple — a healthspan app that connects the dots between your biology, lifestyle, and wearables' health data into a personalized wellness plan, with real-time coaching (adaptive AI), and a live community to engage with peers and experts. The goal is simple: help you look, feel, and perform your best for decades to come, starting today.

Once you sign up for a membership online, you'll be directed to download the app, where you'll complete onboarding, connect your wearables (if you have any), and schedule a biomarker test if you choose Rx Complete. Using your results and self-reported habits, ResetRx builds a personalized plan across nutrition, exercise, sleep, and mindfulness, each with progressive levels that advance as you do. Every plan is reviewed and grounded in our expert science before it becomes active, and Eva, your adaptive AI coach, delivers it with real-time support 24/7, tracking your progress each step of the way.

No. Users join because they want to look, feel and perform their best for decades to come. They want more energy, better sleep, weight stability, and long-term disease prevention. Your plan is built from where your biology and habits stand today, not from a diagnosis.

ResetRx is built for men who want a clear, simplified way to understand their health and build long-term resilience. Signals — health, weight, vitality — start to shift once you hit your 30s and beyond, right as you're balancing work, family, and a shifting metabolism. That's exactly the window where small, personalized resets compound the most — and can be measured, tracked, and improved. The goal: help you look, feel, and perform your best today… and for decades to come.

App, Access & Getting Started

Yes. ResetRx is a mobile app that you download to access your personalized wellness plans, coaching, community, and progress dashboard — all in one place, updated as your data and habits evolve. However, you must sign up online to create an account, and then you will be directed to download the app.

Create your account online at ResetRx.life, choose your membership plan, and then you'll be directed to download the app where you can complete onboarding to customize your ResetRx experience.

You can start immediately once you sign up online at ResetRx.life, download the app, and onboard. If you selected Rx Complete, you will need to schedule your labs. Results are generally deposited into your ResetRx account within 24 hours of lab testing.

No. Every plan you receive is shaped by physician-built protocols and reviewed before it becomes active, so clinical judgment is already built into your guidance from day one. If a referral is ever needed, we'll let you know.

Yes. Wearables enhance your insights, but they are not required. You can track daily habits and follow your personalized plan without a device.

Testing

If you have selected Rx Complete, you will be able to schedule your lab testing directly through the app at a Quest Diagnostics near you.

Our physician advisors have identified a panel of key biomarkers that are clinically researched across metabolic, cardiovascular, hormonal, and inflammatory health, including cholesterol panels, HbA1c, hs-CRP, and ApoB. These are the markers most predictive of longevity and your long-term outcomes — helping reduce the risk of chronic disease — and the ones your plan is built around.

With Rx Complete, you have 2 tests included in your annual membership. We recommend getting your biomarkers tested immediately after you sign up and download the app — you'll be able to schedule your appointment at a nearby Quest location. This allows you to establish a baseline for your plans and helps you measure and track progress over time. We recommend a follow-up test between days 90 and 180 to track and monitor your progress. Some members opt into more frequent testing — please reach out to our Customer Service team for more information.

Eva & Protocols

Eva is an adaptive AI guide built into ResetRx, available 24/7 and continuously learning your biology and habits over time. Behind her, every protocol she delivers is shaped by physicians and reviewed by our team before it reaches you — Eva's the day-to-day voice, not the sole decision-maker. You also have access to a live forum to engage with other members and get expert, science-backed answers from our wellness and medical teams.

You can flag any recommendation, and Eva learns from the correction. For anything clinical, the ResetRx physician network is one tap away.

Every recommendation maps to your biomarkers, goals, and patterns — nutrition plans alone are pulled from a dozen distinct dietary approaches, and exercise, sleep, and mindfulness each progress through multiple levels as you improve. Two members starting on the same day will rarely see the same protocol, and yours will change as you do.

Think of Eva as your personalized wellness coach that gets smarter about what matters to you. Eva can use the information available within your ResetRx experience — your onboarding information, goals, biomarker results, lifestyle behaviors, wellness plans, and connected wearable data — to provide personalized, science-backed guidance. When useful, Eva can also incorporate relevant outside information, such as a restaurant menu or your location, to help answer a specific question in the context of your health goals.

That means you can ask Eva practical, everyday questions like:

  • "I'm going to Capital Grille tonight. What should I order?" Eva can consider the menu alongside your nutrition plan, goals, and relevant health information to suggest choices that work for you.
  • "I'm traveling for business this week. How should I adjust my workouts?" Eva can help adapt your routine around your schedule, location, available equipment, and fitness goals.
  • "I slept poorly last night. Should I change my workout today?" When connected data is available, Eva can consider your sleep and recovery information alongside your usual routine.
  • "What should I eat for lunch near me?" Eva can use your location to identify nearby options and help you choose meals aligned with your nutrition goals.
  • "My ApoB improved, but my hs-CRP didn't. What should I focus on next?" Eva can help you understand trends in your results and identify lifestyle areas worth focusing on, while staying within appropriate wellness and medical boundaries.
  • "I have 20 minutes before my next meeting. What can I do today to stay on track?" Eva can turn your larger goals into small, achievable resets that fit real life.
  • "I've fallen off my plan this week. Where should I restart?" Eva can help prioritize the next best action rather than expecting perfection.

The difference is context. Instead of starting from scratch every time you ask a question, Eva can bring together the relevant pieces of your ResetRx journey to provide guidance personalized to you. It's like having a healthspan coach available when everyday decisions actually happen, helping turn your data into practical actions that can compound over time.

Community

The ResetRx Forum brings the human element to your healthspan journey. Unlike AI-only health apps, ResetRx gives members a place to connect with other members, share experiences, ask questions, and learn from our community in real time.

Have a question about nutrition, exercise, sleep, weight, stress, or your healthspan journey? Post it to the Forum. You can hear what's working for other members and get science-backed insights from ResetRx wellness experts and members of our physician advisory team.

We believe better health is easier when you don't go it alone. The Forum combines the personalization and convenience of ResetRx's AI-powered platform with real people, shared experiences, and trusted expert perspectives to help you stay informed, motivated, and accountable.

Membership & Billing

Both start with the same foundation: onboarding, your wearables (if you have any), your custom plan, your adaptive AI coach Eva, and your personalized health network of live experts and peers. The difference is whether you're building the habit — or measuring it against a baseline of the biomarkers that actually predict longevity.

Rx Basic is the loop — daily. Connect your wearables, follow your custom plan across nutrition, movement, sleep, mindset, and weight, and check in with Eva and the ResetRx community whenever you need it. It's everything you need to build the habit to look, feel, and perform your best today.

Rx Complete is the loop — proven. We're human — we tend to measure what we can see. Everything in Rx Basic, plus two Quest lab visits a year to test the biomarkers that actually predict how long — and how well — you live. Start with a baseline. Retest. Watch the numbers move. Not a promise. A measurement.

Not sure yet? Start monthly with Rx Basic and upgrade the moment you're ready to see it in your bloodwork. Or go all in with the annual Rx Complete membership and start day one with labs. Our team's a message away if you want a hand deciding.

Yes. You can cancel your ResetRx membership at any time. Your cancellation will prevent any future renewal or billing, and you'll continue to have full access to your membership benefits and features through the end of your current paid membership term, whether monthly or annual.

To cancel, simply email support@resetrx.life, and our team will process your cancellation. Your membership will not renew after your current term ends.

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