Frequently asked

Answers, before you ask.

The essentials on how ResetRx works, who it's for, and how to get started. Can't find what you need? Reach our team and we'll get back within one business day.

Common questions

Everything you need to know.

About ResetRx

ResetRx is a healthspan compliance app that turns your biomarker data and daily habits into personalized wellness plans, real time coaching, and community so that you can manage and measure results. The goal is simple. Help you look, feel, and perform your best for decades to come starting today.

You download the app, complete onboarding, schedule a biomarker test if you choose Rx Complete, and receive personalized wellness plans across nutrition, exercise, sleep, mindset, and weight. You also receive real-time support from Eva, our human centered AI coach, and the ability to track your progress over time.

No. Users can join because they want more energy, better sleep, weight stability, and long term prevention. You do not need a diagnosis to benefit from ResetRx.

ResetRx is built for adults who want a clear, simplified way to understand their health, improve how they feel day to day, and build long term resilience. Many users are in their 30s, 40s, and 50s managing work, family, stress, and a shifting metabolism.

App, Access & Getting Started

Yes. ResetRx is a mobile app that you download to access your personalized wellness plans, coaching, community, and progress dashboard. Your experience lives entirely within the app.

Create your account in the app, choose your membership plan, complete onboarding, and either schedule labs (Rx Complete) or begin with wellness insights only (Rx Basic). You can connect wearables at any time and start receiving personalized guidance immediately.

From signup to your first lab draw is usually under a week. You'll have your baseline results within 7–10 days of the draw, and your initial plan from Eva the same day.

No. Your membership includes physician-shaped protocols and Eva's guidance from day one. If a clinical referral is ever needed, we'll let you know.

Yes. Wearables enhance your insights, but they are not required. You can track daily habits and follow your personalized plan without a device.

Testing

Through Quest Diagnostics — at a local lab on Rx Complete, or at your home or office on Rx Elite (coming soon).

Biomarkers across metabolic, cardiovascular, hormonal, and inflammatory health — the markers most predictive of long-term outcomes.

Once at the start, then again between days 90 and 180. Some members opt into more frequent testing on the higher tiers.

Eva & Protocols

Eva is an AI guide built into ResetRx. She's available 24/7 and gets to know your biology over time. Behind her, your protocols are shaped by physicians on the ResetRx advisory team.

You can flag any recommendation, and Eva learns from the correction. For anything clinical, the ResetRx physician network is one tap away.

Every recommendation maps to your biomarkers, your goals, and your patterns. Two members on the same tier will rarely see the same protocol.

Membership & Billing

Yes — any time, no penalty.

Most ResetRx expenses are HSA/FSA eligible. We'll provide an itemized receipt.

Ready when you are

Ready to start your reset?

Pick the membership that fits where you are. You can change tiers anytime.

Start your reset